An independent advocate from NYAS (the National Youth Advocacy Service), visits the Croft each week. The role of advocate is to:
Safeguard the rights of service users (i.e. patients, parents, carers and anyone else who uses NHS services).
Empower service users to make informed decisions about their care and treatment and to take greater control over their lives.
Support service users to get their views heard, including making a complaint if necessary.
Represent the views of service users as if they were their own if the service user wishes it.
Support service users in seeking resolution to issues which concern them.
Protect service users who are particularly vulnerable for reasons of their illness or lack of capacity to make informed decisions.
Feed back issues raised by service users to those providing and commissioning services so that services can be constantly improved. You can contact the Advocate at firstname.lastname@example.org. They only provide direct services to children but they can help find advocacy services for parents if requested.